Overview

One of the biggest obstacles a leader faces is leading change. This module looks at the seven characteristics of effective change agents and explores the decision making process. A force-field analysis will help you to uncover both the driving and restraining forces for change. We will look at the importance of effective communication and active listening.

Learning Outcomes

• Look at the seven characteristics of effective change agents
• Explore the decision making process
• Look at the importance of effective communication and active listening