Overview

By the end of the e-learning you will better be able to demonstrate what body language to avoid during conversations and techniques to use to deal with them and create a rapport with customers.

Learning Objectives/Outcomes

  • Demonstrate what body language to avoid during conversations
  • Demonstrate the techniques to use to deal with challenging conversations
  • Create a rapport when dealing with customers
  • Avoid Conflict

Target Audience

Business and corporate

This course has a minimum of 25 learner registrations for us to provide a quotation.

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Language
UK
Date last updated
12/3/2018
Duration
35 Minutes
Suitable Devices
  • PC
  • Phone
  • Tablet
Audio is Required
  • Yes
Includes Video
  • Yes
Downloadable Resources
  • No
Completion Criteria
  • Pass final test
  • Visit all pages
Pass Mark
  • 70% pass mark required
Course Technology
  • HTML5
  • SCORM 1.2
Can be customised
  • Available at an Additional Cost
Accreditation or Endorsements
  • CPD
Languages
  • Available at an Additional Cost
  • English
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