Course Overview

The focus of your call center may be to generate sales or to handle customer service, either way, your department has an important role in the organization. The call center team is the face of the company for the customer, hence plays a crucial role in customer handling. Call centers generate a high turnover, which makes it even more important to exhibit consistent management and strong leadership to avoid attrition and to increase productivity and response time. 

In this course, let’s look at some ways that you can develop and maintain a happy, productive, and motivated call center team.

Learning Objectives

  • Hire the right professional
  • Measure, monitor, and motivate your employees
  • Reward and affirm your team

This course has a minimum of 25 learner registrations for us to provide a quotation.

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Language
UK
Date last updated
3/29/2022
Duration
20 Minutes
Suitable Devices
  • PC
  • Phone
  • Tablet
Audio is Required
  • Yes
Includes Video
  • Yes
Downloadable Resources
  • Transcripts
Completion Criteria
  • Pass final test
  • Visit all pages
Pass Mark
  • 100% pass mark required
Course Technology
  • HTML5
  • SCORM 1.2
Can be customised
  • No
Accreditation or Endorsements
  • No
Languages
  • English
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