About the Course

ITIL® Passport is an accredited product to support selfstudy computer-based e-learning for the ITIL® Foundation exam. SPOCE's self-study products aim to provide you with a straightforward route to becoming a fully certicated professional in your own time and at your own pace.

Certification / Exam

This course specifically provides the background knowledge for the related certification exam (which learners must pass in order to achieve the formal Certification). IMPORTANT: Please note that the certification EXAM IS NOT INCLUDED with this course. The exam can be purchased separately from the course publisher and booking details for the exam are provided on request.

ITIL® Passport is compatible with laptops, desktops, android tablets, iPads and mobile devices.

Contents

  • 2 modules with associated interactive lessons
  • Notes to support each lesson to consolidate the learning
  • Module level exam simulation directly aligned to the ITIL® syllabus
  • Online support, forums, chat and progress reports
  • Interactive exercises to assist with knowledge retention

Benefits of Passport

  • Provides an overview of ITIL® , what it is, where it is used.
  • innovative leading-edge e-learning developed by industry experts
  • A cost-effective solution for both individuals and organisations
  • This introduction is the start of the path into IT Service Management and the first step to enable candidates to progress on to further levels within the ITIL® qualifications framework.
  • Online learning gives you the freedom to access from any location.
  • Enables all staff working within an IT environment to appreciate the structure to Information Technology Service Management.

Inside the Modules

Getting Started

Getting to grips with ITIL® Terminology. What is IT Infrastructure Library? Why is ITIL® so successful? ITIL® Lifecycle Core. Foundation Certificate in IT Service Management.

Service Management as a Practice

Definition of a Service. Concepts of Service Management. Need and Source for Best Practice. What is a Service. Types of Service. Who are Stakeholders' Key Definitions. What are Processes' Functions and Roles. Key Roles' The RACI Matrix

All modules include related Lessons, Interactive Tasks, sample Foundation Exam Simulation, Glossary and Syllabus.

 

The ITIL® course on this page is offered by SPOCE an ATO of AXELOS Limited

ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. 

This course has a minimum of 25 learner registrations for us to provide a quotation.

Request a Quotation
Language
UK
Date last updated
12/14/2016
Duration
5 Hours
Suitable Devices
  • PC
  • Tablet
Audio is Required
  • Yes
Includes Video
  • Yes
Downloadable Resources
  • Factsheets
  • Practice Exercise
Completion Criteria
  • Visit all pages
Pass Mark
  • 55% pass mark required
Course Technology
  • HTML5
  • SCORM 1.2
Can be customised
  • No
Accreditation or Endorsements
  • AXELOS
  • PEOPLECERT
Languages
  • English
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