Overview

"This CRM (or Customer Relationship Marketing) e-learning covers the definition of CRM and how it developed over time. Examples of CRM in action illustrate the benefits of an effective CRM system.".

Learning Objectives/Outcomes

  • What is 'CRM'?
  • How did it develop?
  • What does CRM look like in action?
  • What are the benefits of CRM?

Target Audience

Business and corporate

This course has a minimum of 25 learner registrations for us to provide a quotation.

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Language
UK
Date last updated
12/3/2018
Duration
40 Minutes
Suitable Devices
  • PC
  • Phone
  • Tablet
Audio is Required
  • Yes
Includes Video
  • Yes
Downloadable Resources
  • No
Completion Criteria
  • Pass final test
  • Visit all pages
Pass Mark
  • 70% pass mark required
Course Technology
  • HTML5
  • SCORM 1.2
Can be customised
  • Available at an Additional Cost
Accreditation or Endorsements
  • CPD
Languages
  • Available at an Additional Cost
  • English
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