Overview

This module looks at the different types of behaviours: passive, aggressive and assertive and considers the factors that can influence how a person behaves, both cultural and generational. We will examine the skills required for assertiveness and how to put them into practice. When faced with criticism or demands, being assertive can be quite difficult, we will uncover some assertive techniques that can be used under these circumstances.

Learning Outcomes

• Types of behaviours: passive, aggressive and assertive
• The factors that can influence how a person behaves, both cultural and generational
• Skills required for assertiveness and how to put them into practice