Course Overview

In this course, you'll learn about cultural awareness in the workplace, why it matters, and how it influences communication and interactions. You'll explore common challenges people from different backgrounds may face and learn ways to communicate sensitively.

This course builds skills in communication, adaptability, cultural intelligence, empathy and active listening

Learning Objectives:

• Understand cultural awareness and its importance in everyday interactions
• Recognise common challenges people from different cultural backgrounds may face
• Describe how cultural differences influence workplace communication and interactions
• Identify practical ways to communicate sensitively with colleagues from different cultures