Course Overview

In this course, you'll recognise the impact of cultural differences in everyday communication and identify practical steps to demonstrate cultural awareness in your interactions. You'll explore ways to respond to cultural misunderstandings with sensitivity and respect, and how cultural awareness helps build positive and respectful relationships.

This course builds skills in communication, adaptability, cultural intelligence, empathy and active listening.

Learning Objectives:

• Recognise the impact of cultural differences in everyday communication
• Identify practical steps to demonstrate cultural awareness in communication and behaviour
• Explore ways to respond to cultural misunderstandings with sensitivity and respect
• Explain how cultural awareness helps build respectful and positive interactions