Overview

Conflict can be immensely costly to organisations, damaging to relationships and disastrous for productivity. Wherever it manifests itself, conflict is a major cause of stress in the workplace and it can lead to long-standing grievances, factionalism and absenteeism. Being able to handle conflict effectively, whatever the situation, is a skill that will help you to build strong, constructive working relationships and improve the overall performance of your organisation. Featuring dramatised scenarios and expert analysis, this short course looks at the causes and patterns of conflict and provides a comprehensive toolkit for achieving positive outcomes.

Objectives

In this course you will learn:

• Why conflict develops and how it escalates
• The importance of interests and positions
• The need to separate people from problems
• The key communication skills for conflict resolution
• How to de-escalate conflict and embed new approaches to prevent it recurring.