Overview

Conflict is a natural part of workplace dynamics, arising from differences in opinion, communication styles, or goals. While disagreements can be healthy and lead to innovation, unresolved or poorly managed conflicts can harm relationships, productivity, morale and impact on the workplace culture.

This course explores how leaders can resolve conflict and turn challenging situations into opportunities for growth, understanding, and stronger team collaboration.

Objectives

In this course you will learn:

• The goal of resolving conflict
• How to apply self awareness and empathy to resolve conflict
• Strategies to approach conflict resolution