Course Overview

AI Agents: What They Are And How To Use Them explains what AI agents are and how they can be used to complete tasks within a business environment. This course explores AI agents, including how they work, where they are used in organisations, and how to use them effectively in practice.

You will learn how AI agents differ from simple chatbots by planning steps, making decisions, and working independently towards set goals. The course provides examples of how AI agents can be used across departments, including customer service, sales, human resources, and finance. It also explains how AI agents can handle routine tasks, allowing teams to focus on work that requires human judgement and creativity.

Guidance is provided on using AI agents effectively by setting clear instructions, defining limits, and monitoring performance over time.

The course highlights how using AI agents for well-defined tasks can support efficiency while maintaining appropriate human oversight.

Course Objectives

By the end of the course, learners will be able to:

• Define AI agents and explain how they differ from chatbots
• Identify practical uses of AI agents across business functions
• Apply best practices for setting tasks and instructions for AI agents
• Monitor AI agent performance to improve outcomes over time