Course Overview

This course introduces you to AI agents - intelligent digital systems that can understand goals, access data, and take action. You'll learn what makes agents different from traditional tools, how they can be applied across different departments, and what changes organizations must make to integrate them effectively into daily workflows.

Learning Objectives:

By the end of this course, you will be able to:

• Understand what AI agents are and how they work
• Identify high-value areas where agents can be integrated
• Learn how organizational structure and roles may evolve to work alongside agents