Overview

This customer service e-learning course demonstrates how poor customer service can affect the brand and company image and how to manage and deal with customers.

Learning Objectives/Outcomes

  • Brand and Image
  • Internal and External Influences on an Organisation
  • Service Offers and Dealing With Complaints
  • Non-verbal Communication
  • Managing Customer Expectations
  • Monitoring Systems

Target Audience

Business and corporate

This course has a minimum of 25 learner registrations for us to provide a quotation.

Request a Quotation
Language
UK
Date last updated
12/3/2018
Duration
45 Minutes
Suitable Devices
  • PC
  • Phone
  • Tablet
Audio is Required
  • Yes
Includes Video
  • Yes
Downloadable Resources
  • No
Completion Criteria
  • Pass final test
  • Visit all pages
Pass Mark
  • 70% pass mark required
Course Technology
  • HTML5
  • SCORM 1.2
Can be customised
  • Available at an Additional Cost
Accreditation or Endorsements
  • CPD
Languages
  • Available at an Additional Cost
  • English
Image of a SkillStation dashboard

Let's get started

with a demo and a 30-day free trial.

Cookies

To provide you with the best experience, we use cookies. You can read the details on our

Privacy Policy.