|
A Balancing Act
|
MicroLearn
|
15 Minutes
|
|
A Positive Perspective
|
MicroLearn
|
15 Minutes
|
|
Being Disability Aware (hospitality)
|
Direction Training
|
60 Minutes
|
|
Caring For Vulnerable Customers
|
MicroLearn
|
15 Minutes
|
|
Challenging Customers Pathway Training
|
Learning Planet
|
2 Hours
|
|
Complaints Handling
|
e-learning WMB
|
30 Minutes
|
|
Complaints Handling
|
Dynamic Business
|
20 Minutes
|
|
Creating a Positive Customer Environment (hospitality)
|
Direction Training
|
60 Minutes
|
|
Customer Empathy
|
iAM Learning
|
10 Minutes
|
|
Customer Engagement Toolkit
|
Vado
|
3 Hours 30 Minutes
|
|
Customer Persuasion
|
iAM Learning
|
20 Minutes
|
|
Customer Service
|
e-learning WMB
|
40 Minutes
|
|
Customer Service
|
Me Learning
|
30 Minutes
|
|
Customer Service
|
Talent Quest
|
15 Minutes
|
|
Customer Service - Angry Customers
|
Engage in Learning
|
38 Minutes
|
|
Customer Service - Exploring Needs
|
Engage in Learning
|
34 Minutes
|
|
Customer Service - First Contact
|
Engage in Learning
|
30 Minutes
|
|
Customer Service - Matching Needs
|
Engage in Learning
|
30 Minutes
|
|
Customer Service Basics
|
Vado
|
3 hours 30 minutes
|
|
Customer Service Essentials
|
Engage in Learning
|
40 Minutes
|
|
Customer Service Excellence
|
Learning Planet
|
10 Minutes
|
|
Customer Service General
|
e-learning WMB
|
45 Minutes
|
|
Customer Service Knowledge and Attitude
|
Engage in Learning
|
30 Minutes
|
|
Customer Service Management
|
Vado
|
4 hours
|
|
Customer Service Skills Pathway Training
|
Learning Planet
|
2 Hours
|
|
Dealing with Difficult People - Phone and Digital
|
Real Projects
|
20 Minutes
|
|
Dealing with Difficult People: Retail and Hospitality
|
Real Projects
|
20 Minutes
|
|
Disability and Cultural Awareness (hospitality)
|
Direction Training
|
40 Minutes
|
|
Excellent Customer Service
|
Maguire Training
|
30 Minutes
|
|
Excellent Customer Service
|
Maguire Training
|
30 Minutes
|
|
Fair Treatment Of Customers
|
MicroLearn
|
15 Minutes
|
|
Handling Complaints
|
Engage in Learning
|
48 Minutes
|
|
Handling Complaints
|
Skillshub
|
25 Minutes
|
|
Handling Complaints
|
MicroLearn
|
15 Minutes
|
|
Handling Complaints
|
iAM Learning
|
20 Minutes
|
|
Handling customer problems positively (hospitality)
|
Direction Training
|
60 Minutes
|
|
Handling Different Customer Behaviours (hospitality)
|
Direction Training
|
45 Minutes
|
|
Improving Customer Rapport
|
Talent Quest
|
15 Minutes
|
|
Maintaining Existing Customers
|
MicroLearn
|
15 Minutes
|
|
Managing Client Relationships
|
Real Projects
|
20 Minutes
|
|
Managing Expectations
|
MicroLearn
|
15 Minutes
|
|
Managing Upset Customers
|
Talent Quest
|
15 Minutes
|
|
Networking and Building Relationships
|
Talent Quest
|
15 Minutes
|
|
Personal Presentation & Hygiene Standards
|
Skillshub
|
25 Minutes
|
|
Satisfying Challenging Customers
|
Engage in Learning
|
34 Minutes
|
|
Showing Empathy
|
Learning Planet
|
10 Minutes
|
|
Taking Responsibility
|
iAM Learning
|
10 Minutes
|
|
The Art of Patience
|
iAM Learning
|
10 Minutes
|
|
The Balance Between Sales & Service
|
Skillshub
|
25 Minutes
|
|
The Importance of Customer Engagement
|
Skillshub
|
25 Minutes
|
|
The Importance of Product Knowledge
|
Skillshub
|
25 Minutes
|
|
The Use of Positive Language
|
iAM Learning
|
10 Minutes
|
|
Treating Customers Fairly
|
Marshall E-Learning
|
40 Minutes
|
|
Understanding Customer Needs (hospitality)
|
Direction Training
|
45 Minutes
|
|
Understanding Different Customer Behaviours
|
Skillshub
|
25 Minutes
|
|
Understanding the Customer
|
iAM Learning
|
10 Minutes
|
|
Vulnerable Customers
|
Marshall E-Learning
|
30 Minutes
|
