Overview

This course is aimed at anyone who speaks to customers as a part of their daily role. It provides an introduction to handling complaints.

This course covers how to handle complaints effectively.

What's included in this course?

The module covers the following areas:    

  • How to be best prepared to handle a complaint call. 
  • How to take control of any complaint call using the conversation cycle. 
  • The power of active listening and empathy. 
     

This course has a minimum of 25 learner registrations for us to provide a quotation.

Request a Quotation
Language
UK
Date last updated
7/23/2021
Duration
20 Minutes
Suitable Devices
  • PC
  • Tablet
Audio is Required
  • No
Includes Video
  • No
Downloadable Resources
  • No
Completion Criteria
  • Visit all pages
Pass Mark
  • None
Course Technology
  • HTML5
  • SCORM 1.2
Can be customised
  • Available at an Additional Cost
Accreditation or Endorsements
  • No
Languages
  • English
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