Overview

Navigating sensitive patient discussions can be daunting. This course empowers you to approach challenging interactions with confidence and compassion. You will develop practical communication techniques, learn to manage strong emotions, and uphold critical ethical and legal standards, enhancing both patient care and your professional wellbeing.

Learning Objectives

• Prepare effectively for difficult conversations with patients
• Apply clear, compassionate communication techniques, including active listening and de-escalation
• Respond appropriately to a range of patient emotions, such as distress, anger, and denial
• Navigate specific challenging scenarios, including breaking bad news and managing complaints
• Adhere to relevant UK legal and ethical frameworks, including Mental Capacity Act and the Equality Act
• Identify when and how to seek support from colleagues or senior clinicians

Modules

• Having difficult conversations with patients