Overview

Distinct from our intelligence quotient (IQ), our EQ, or emotional quotient, is an indicator of our emotional intelligence, or our awareness of our own emotions and those of others and our understanding of their impact. This short course looks at the five core ‘pillars' of emotional intelligence and shows how improving our emotional intelligence can help us increase our resilience, build and maintain constructive relationships and deal with difficult situations and people.

Objectives

In this course you will learn:

• What we mean by emotional intelligence (EI)
• The core competencies of EI
• How to develop and monitor our emotional intelligence
• How being emotionally intelligent can help us to improve key interactions in our professional and private lives