Course Overview

Understanding and Using Feedback Effectively explains what constructive feedback is and how it is used in the workplace. It focuses on giving, receiving, and acting on feedback in a positive and professional way.

This course explores Understanding and Using Feedback Effectively by explaining why feedback can feel challenging and how it supports everyday work and development. It introduces practical techniques for giving and receiving feedback, including preparing for conversations, listening actively, using open body language, asking questions, and showing appreciation.

The course looks at the importance of acting on feedback, from reflecting on advice to making changes and following up over time. It also examines how regular feedback contributes to a culture of continuous improvement, helping people feel valued, supported, and more comfortable discussing performance at work.