Course Overview

Scared of the ‘F’ word? Don’t be. With Finance 101 you’ll soon be managing costs, creating budgets and writing compelling business cases to gain support for your ideas.

Learning Outcomes

This interactive self-study e-learning course provides an introduction to customer service. Using a range of realistic examples, scenarios and challenges, it is the ideal starting point to begin building your customer service skills.

Excellent customer service is for anyone looking for a clear, easy to understand introduction to developing your customer service skills. It is part of the Mind Tools off-the-shelf course library, designed to help you build your personal effectiveness as a manager or leader.

By completing Excellent customer service you will be able to:

• Articulate why it's important to build your customer service skills
• Detail what good customer service looks like
• Reflect on the skills you need to be deliver great customer service
• Practise your customer service skills
• Develop an action plan to take your customer service learning further

Target Audience

This course is ideal for more experienced or senior managers.