Overview

This course offers a comprehensive overview of Data Protection and the GDPR, specifically tailored for customer service professionals. You will gain a clear understanding of the new regulations and the essential companywide preparations required for compliance. The course emphasises the critical importance of Clarity, Opt-in Consent, and Privacy Notices (COP) in all customer interactions. Through practical examples, learners will develop actionable skills to effectively implement COP principles in their daily customer service role, ensuring data privacy, maintaining legal compliance, and building customer trust.

Learning Objectives/Outcomes

• Data Protection and the GDPR
• Companywide Preparations
• Importance of Clarity, Opt-in Consent and Privacy Notice (COP)
• Practical examples of putting COP in action.

Target Audience

Customer Service Staff