Overview

This course is designed to enhance your team's ability to provide outstanding customer service to homeowners. You will gain a deeper understanding of homeownership, exploring the distinctions between leaseholders and freeholders, and clarifying your role in supporting them. The training covers essential skills for effectively dealing with complaints and managing repairs, ensuring you can confidently address common homeowner questions. You will also learn where to access further information when needed, empowering you to offer comprehensive and reliable support. This will help your organisation deliver a consistently high standard of service.

Learning Objectives/Outcomes

• Leaseholders and Freeholders
• Where do you fit in?
• Dealing with Complaints
• Managing Repairs
• Typical Homeowner questions

Target Audience

Housing Professionals