Overview

This course provides a comprehensive guide to referring customers or tenants to the StepChange Debt Charity. You will learn the essential steps for making effective referrals, ensuring individuals receive vital support. The module covers how to assist a tenant in making their initial call to StepChange, understanding the practicalities and what to expect during this crucial first contact. By exploring the customer's journey, you will gain insight into the process from their perspective, enabling you to provide empathetic and informed guidance. This training is essential for housing professionals seeking to confidently support tenants struggling with debt.

Learning Objectives/Outcomes

• Referrals to StepChange Debt Charity
• Assisiting a call to StepChange
• Customer's Journey
• StepChange Debt Charity

Target Audience

Housing Professionals