Overview

This learning session is designed for all staff managing services for leaseholders, aiming to demystify Section 20 of the Landlord and Tenant Act 1985. You will gain a clear understanding of when Section 20 applies, distinguishing between major works and qualifying works, and the crucial rights and response mechanisms available to leaseholders.

The course also highlights common pitfalls to avoid and outlines best practices for compliance. By covering recent developments and updates, this session ensures you are equipped with current knowledge, enabling you to manage leaseholder consultations effectively and confidently, fostering better relationships and ensuring legal adherence in your daily work.

Learning Objectives/Outcomes

• - When Does Section 20 Apply?
• - Leaseholder Response and Rights
• - Major Works vs. Qualifying Works
• - Common Pitfalls and Best Practices
• - Recent Developments and Updates

Target Audience

Leaseholder Service Managers