Overview

This course provides a comprehensive understanding of what Treating Customers Fairly (TCF) means within the finance sector. You will explore the core principles and key outcomes of TCF, gaining clarity on what constitutes fair treatment and identifying practices that do not align with these crucial standards. Furthermore, the course equips you with the essential skills to effectively handle customer complaints related to TCF, enabling you to resolve issues professionally. By mastering TCF, you can help your organisation uphold its regulatory responsibilities, build customer trust, and ensure consistent, high-quality service.

Learning Objectives/Outcomes

• What is ‘Treating Customers Fairly’ (TCF)?
• The Outcomes from TCF
• What is NOT TCF
• How to handle related complaints

Target Audience

Financial Services Professionals