Overview

Most people will encounter situations of conflict in their roles and lives. Conflict is an essential part of progress and sometimes can seem quite daunting to handle. This pathway will give you the skills and knowledge to effectively handle conflict situations, boosting your confidence and effectiveness in resolving issues that may arise.

Topics for this course include

• Managing Conflict
• Negotiation Skills
• Difficult Conversations
• Being Assertive
• Problem Solving
• Communication Skills

There are also 2x1 minute video techniques to watch and apply: Disarming a Heated Conversation and Intent and Impact.