Overview

Conflicts in the workplace can stem from misunderstandings, differing communication styles or unspoken expectations. What may start as a minor issue can quickly escalate into a significant dispute if not addressed promptly. This course provides essential strategies for managers to recognise and manage conflicts effectively within their teams, preparing them to foster a harmonious work environment and turn challenges into opportunities for growth.

Objectives

At the end of the course, trainees will be able to:

• Explain how to identify a conflict
• Identify how to resolve a conflict when one occurs
• Recognise the right steps to prevent a conflict from occurring.