Overview

This e-learning course provides a comprehensive introduction to ISO 9001 Quality Management Systems. You will gain a clear understanding of what ISO 9001 entails and the significant benefits it offers to organisations, from improved efficiency to enhanced customer satisfaction. The course offers practical advice on the steps involved in achieving ISO 9001 certification, clarifying individual responsibilities within a quality management system. Furthermore, you will learn about Non-Conformance Reports (NCRs) and their importance in maintaining quality standards. This course equips you with the knowledge to contribute effectively to your organisation's quality objectives.

Learning Objectives/Outcomes

• What is ISO 9001?
• What are the benefits of ISO9001?
• How do we achieve ISO9001 certification?
• What are you responsible for?
• What are NCRs?

Target Audience

Business