Overview

This course explores the essentials of effective complaints handling, a vital skill for any business. You will learn how to accurately record both complaints and compliments, understanding the significance of each for organisational learning and improvement. The session details the correct processes to follow, ensuring you can navigate the official complaint procedure in line with your organisation's feedback policy. By mastering the complaints process and appreciating the value of customer feedback, you will contribute to better customer service outcomes and help your business continuously learn and evolve.

Learning Objectives/Outcomes

• Customer Feedback
• Feedback Policy
• Complaint and the Complaints Process

Target Audience

Business