Overview

This course equips you to deliver excellent customer service within a housing association setting. You will learn to recognise and avoid poor service, understanding its impact both externally with residents and internally with colleagues. Through practical worked examples, you'll discover how to effectively communicate with customers and uphold your organisation's service commitments. The training also covers how to gather and utilise valuable customer insights to continuously improve service delivery, fostering a consistently positive and professional experience for everyone involved.

Learning Objectives/Outcomes

• Know how to live our customer service commitments
• Know how to communicate with our customers to deliver great customer service
• Deliver good internal as well as external customer service
• Understand how we learn from our customer insights

Target Audience

Housing Association Staff