Overview

This 10 minute video contains information on how to deal with various difficult customer types including the non stop talking custmer, angry customers, know-it-all customers and customers with a language barrier. You will learn a number of techniques in dealing with these types of customers.

This course has a minimum of 25 learner registrations for us to provide a quotation.

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Language
UK
Date last updated
1/23/2026
Duration
10 Minutes
Suitable Devices
  • PC
  • Phone
  • Tablet
Audio is Required
  • Yes
Includes Video
  • Yes
Downloadable Resources
  • Workbook
Completion Criteria
  • Visit all pages
Pass Mark
  • 80% pass mark required
Course Technology
  • HTML5
  • SCORM 1.2
Can be customised
  • No
Accreditation or Endorsements
  • No
Languages
  • English
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