Course Overview

Great customer service is crucial to the success of many organisations. It can affect sales, customer retention, and reputation.

Customer service involves helping customers in person, on the phone, and online. This requires both critical thinking and interpersonal skills.

In this course, you’ll learn about some ways you can provide great customer service. You’ll learn about knowing your product or service and problem solving. Additionally, you’ll explore how personalisation and a positive attitude are key to customer service.