Course Overview

In an increasingly digital world, customer expectations are rapidly evolving. Instead of providing value in individual touchpoints, companies should look towards their Customer Experience as a whole.

This course will enable learners to create, manage, and enhance positive interactions with customers, ultimately contributing to increased customer satisfaction and loyalty.

Once the course is completed, you’ll have explored the fundamentals of Customer Experience, the customer journey, and effective communication in customer service.

Animated content brings the material to life, making it easier to understand and retain key concepts. A built-in assessment checks that learners have mastered the content.