Course Overview

Looking to delight your customers, build your organization’s reputation and help it to stand out from competitors? All this, and more, is covered in Customer Service 101.

Learning Outcomes

This interactive self-study e-learning course provides an introduction to customer service. Using a range of realistic examples, scenarios and challenges, it is the ideal starting point to begin building your customer service skills.

Excellent customer service is for anyone looking for a clear, easy to understand introduction to developing your customer service skills. It is part of the Mind Tools off-the-shelf course library, designed to help you build your personal effectiveness as a manager or leader.

By completing Excellent customer service you will be able to:

• Articulate why it's important to build your customer service skills
• Detail what good customer service looks like
• Reflect on the skills you need to be deliver great customer service
• Practise your customer service skills
• Develop an action plan to take your customer service learning further

Target Audience

This course is created for those wanting general skills for navigating the world of work.