Overview

This course on Psychologically Informed Environments (PIE) training helps you understand how to shape services more effectively to the needs of your service users. You will explore what a PIE means and how to implement this approach successfully within your workplace. The training examines both physical environmental changes and behavioural aspects, such as language and communication style, to improve their impact on customers and staff. You will learn practical steps to support and develop staff in adopting the PIE approach, ultimately enhancing relationships with customers and fostering positive outcomes for everyone involved.

Learning Objectives/Outcomes

• What a Psychologically Informed Environment (PIE) means.
• How we implement a PIE successfully in the workplace.
• How we can take steps to improve the environmental impact on customers and staff.
• Ways we can support and develop staff to develop the PIE’s approach.
• How the PIE’s approach can improve relationships with our customers
• The positive outcomes that the PIE’s approach should yield.

Target Audience

Service Providers