Overview

This course is designed for managers, providing essential instruction on effectively addressing grievance issues within the workplace. You will gain a clear understanding of what constitutes a grievance and the overarching grievance policy framework. The course explores both informal resolution strategies, emphasising their benefits, and the structured formal stages. Learn how to conduct effective grievance meetings, carry out thorough investigations, and determine appropriate outcomes. It also covers the important links between grievance issues and related disciplinary and performance improvement processes, equipping you to handle these sensitive situations confidently and fairly.

Learning Objectives/Outcomes

• What is a Grievance?
• Grievance Policy Framework
• Informal Resolution
• Grievance Meeting's, investigation and outcomes
• Disciplinary and Performance Improvement Issues

Target Audience

Line Managers